Refund policy
We want you to love your Solara Cooling Hat. If you're not fully satisfied, you may return your item within 30 days of delivery for a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Contact us at Solaracoolinghat@gmail.com with your order number and reason for return. We'll provide instructions on where to send your item.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5-10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, contact us at Solaracoolinghat@gmail.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.
Return Shipping
[Specify: Do you cover return shipping costs, or does the customer? Common for small businesses: customer pays return shipping unless the item is defective.]